Welcome to serendipityno.com (hereinafter referred to as the “Site”). To ensure that you have a clear understanding of our shipping policy and related terms, please read the following carefully. These terms apply to all orders placed through this Site.
Shipping Range We currently offer domestic shipping in the United States and some international regions. Please check the specific countries and regions available for delivery at checkout or contact customer service to confirm.
Processing Time All orders will be processed within 2 business days. Processing time does not include weekends and US statutory holidays. Once the order is processed, we will ship it according to the shipping method you selected.
Shipping Method and Time We offer a variety of shipping methods, and you can choose the option that best suits you at checkout:
Standard Shipping: Usually takes 7 business days to deliver. International Shipping: The specific time depends on the destination and usually takes 21 business days. Please note that the shipping time is an estimate and may be delayed due to uncontrollable factors such as weather and customs inspections.
Shipping Costs Shipping costs will be calculated based on your order amount, weight, destination and selected shipping method and will be displayed at checkout. Some orders may be eligible for free standard shipping, please check our website promotions or contact customer service for specific conditions.
Order Tracking Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to track the status of your order in real time on the carrier’s website. If you do not receive a tracking number, please contact our customer service department at angelawalden@serendipityno.com.
International Orders and Duties For international orders, you may be required to pay import taxes, duties, or other related fees. All import charges for international orders are the responsibility of the recipient and vary depending on the regulations of the destination country. We recommend that you check with your local customs department before placing an order.
Order Not Arrived If your order does not arrive within the estimated shipping time, please contact us by email at angelawalden@serendipityno.com or by phone. We will assist you in contacting the carrier and ensure that your order is delivered as soon as possible.
Wrong Address and Re-Shipping If you provided an incorrect delivery address when submitting your order, please contact us as soon as possible to correct it. We are unable to change the address once the order has been shipped. If an order is returned due to an inaccurate address provided or no one signing for it, we can re-ship it, but additional shipping costs may apply.
Damage or loss in shipping If your order is damaged or lost during shipping, please contact us immediately and provide relevant proof (such as photos of the damage). We will coordinate with the carrier and arrange a replacement or refund for you.
Contact us If you have any questions about our shipping policy or need further assistance, please contact us at:
