Welcome to serendipityno.com (hereinafter referred to as the “Website”). In order to ensure that we can provide you with the best shopping experience, we have developed the following question clauses, which detail some common problems that users may encounter and their corresponding solutions. If you have any other questions, please feel free to contact us.
Order-related questions What should I do if I did not receive an order confirmation email? If you do not receive a confirmation email after placing an order, please check your spam or spam folder. If the confirmation is not received, please contact us at angelawalden@serendipityno.com and provide the relevant order information.
How can I cancel or modify an order? Once an order is confirmed, we will process it quickly. If you wish to cancel or modify an order, please contact us by email or phone as soon as possible. In the event that the order has not been shipped, we will try our best to accommodate your request.
What does it mean that my order status shows “Processing”? The order status of “Processing” means that we are preparing the goods for you. It will enter this status after the order is confirmed, and it usually takes 1-2 business days to process.
Payment-related questions What payment methods are supported? We accept credit cards, debit cards and other online payment methods (such as PayPal). When making a payment, make sure your payment information is correct to avoid delays in processing your order.
Why was my payment rejected? Payments may be rejected for incorrect credit card information, insufficient credit card balance, or bank refusal to pay. Please contact your card-issuing bank for more information or try another payment method.
Shipping-related issues When will the order be shipped? Our processing time is 2 business days. Once the order is confirmed, we will ship the item according to the selected shipping method and send you a shipping confirmation email.
How do I track my order? Once the order is shipped, you will receive an email with a tracking number, which you can use to track the order status in real time on the carrier’s website.
Return and refund issues How do I apply for a return? If you are not satisfied with the item, please contact us within 30 days of receiving it to submit a return request. Please make sure the item is unused and comes with the original packaging and all accessories. For specific return policies, please refer to our Refund Policy.
When will my refund be credited to your account? Once we receive and confirm the return of the item, the refund will be refunded to the original route within 5 business days. If you do not receive the refund during this period, please contact your bank for details.
Product Issues What if the product you received is defective or not as described? If the product you received is defective or not as described, please contact us immediately by email with detailed pictures and descriptions. We will provide you with a return or exchange service.
How to choose the right product for you? We provide detailed size guides and descriptions on each product page. If you have any questions about the choice of a certain product, please contact our customer service team for professional advice.
Customer Service How to contact us? You can contact our customer service team in the following ways: Email: angelawalden@serendipityno.com Phone: +1 339 399 3453 We are committed to providing you with a satisfactory shopping experience. Thank you for your support and trust in serendipityno.com!
