Refund Policy If you are not satisfied with your purchase, we offer a 30-day money-back guarantee. Refund requests must be made within 30 days of receiving the item.
Return Conditions
Items must be in original condition, unused and undamaged. Items should come with original packaging and all accessories. Refund Process
Contact our customer service department with the order number and reason for the refund. After receiving the return and confirming that it is eligible, we will process the refund within 7 business days. Shipping Costs
If the return is due to our error (such as wrong shipment or product defect), we will cover the return shipping costs. In other cases, the return shipping costs are borne by the customer. Refund Methods Refunds will be issued to the original payment method. If the original payment method is not available, we will process the refund by company check or other suitable method.
Ineligible for Refunds
Exceeded the 30-day return period. The item has been used or damaged. Missing the original packaging or accessories. If you have any questions, please contact us at angelawalden@serendipityno.com.
